Privacy Policy.

Thrivera Services Private Limited ("Thrivera," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name, and job title when you fill out our contact form.
• Business Information: Details about your business needs, requirements, and the nature of your enquiry.
• Communication Data: Messages, feedback, and any other information you choose to share with us.

We may also automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies: See our Cookie Policy section below for more information.

We use the information we collect for the following purposes:

• Respond to Enquiries: To respond to your contact form submissions and business enquiries.
• Provide Services: To deliver consulting, implementation, and development services you request.
• Improve Our Website: To understand how visitors use our website and enhance user experience.
• Communication: To send you information about our services, updates, and relevant content (only if you opt-in).
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Business Operations: To maintain internal records, manage our business, and protect our rights.

When you submit our contact form, your information is securely transmitted to our ERPNext system hosted at erp.thrivera.co. This system serves as our customer relationship management (CRM) platform.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/SSL)
• Access controls and authentication mechanisms
• Regular security assessments
• Data minimization practices
• Secure server infrastructure

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, email services).
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: With your explicit consent or at your direction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we may use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your preferences and settings.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Under applicable data protection laws, you have the following rights:

• Right to Access: Request access to your personal information we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information.
• Right to Restrict Processing: Request limitation on how we process your data.
• Right to Data Portability: Request a copy of your data in a structured format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Factors that determine retention periods include:

• The duration of our business relationship with you
• Legal and regulatory requirements
• Tax and accounting obligations
• Dispute resolution needs
• Enforcement of our agreements

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Our services are primarily based in India. If you are accessing our website from outside India, your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate.

By using our website, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: